This manual was created back in 2001 and is due for a serious update! It's based on how CompuMentor sets up their Mentor Matching volunteer project and is written with the non profits in mind.  It would greatly benefit from this audience's expertise. Anyone here want to take a look and offer suggestions? Sorry to have to attach as PDF, the .doc file was too large and unwiedly to do so.

These PowerPoint slides from an online training present best practices, processes, and tips for caring for your organization’s data.

These PowerPoint slides present a "List Checking with Bridger Insight" online training:

• Managing and preparing data for use with Bridger Insight Online.
• Taking steps before, during, and after using Bridger Insight to comply with all the Mott Foundation requirements.
• Using Bridger Insight both efficiently and effectively.

This is a project outcome checklist.

From the CompuMentor USA PATRIOT Act project, funded by the Charles Stewart Mott Foundation.

Q.  So, you’re big brother, eh?  Come to force me to adhere to a noxious US federal requirement?

This workbook was developed by CompuMentor's Healthy and Secure Computing program for use in a series of training sessions for small nonprofit organizations in the San Francisco Bay Area. The content is offered here to the community in the hope that someone else may be able to benefit from it.

Technology is not a one-time retail experience. Ongoing maintenance, support and management are essential, or the technology will degenerate. Proper support procedures and the resources needed to provide them are essential. An important part of the HSC program is a set of support and documentation materials. These materials help you with HSC program adoption, implementation, support, and maintenance. Below is an overview of the support and documentation materials. More detailed samples are located in Appendix 3.

This is the easy part. You can assign tech staff (internal or consultants) to implement your priority projects. But remember, these are not complex, proprietary or organization-specific projects; they are standard tasks like upgrading desktops or implementing a back-up system. Most anyone you hire can do these projects, the challenge is for you to determine which projects are most important.

The HSC guidelines themselves are in Appendix 1. They are organized into seven broad categories:

• PC hardware
• PC software
• LAN technologies
• Server technologies
• Internet technologies
• Security and privacy
• Ergonomics

PC Hardware: minimum specifications for Windows and Macintosh systems, buying advice, and more.

This template guides you through the creation of a training program for lab users.

The document is also attached below.

1.1.1      Create training program for lab users.

[ORGANIZATION] is planning on establishing a lab for client and staff use.  Lab users will need basic training on using a computer, using the Internet, email and other essential applications.