Technical Support

CompuMentor's "Working with Technical Volunteers" Manual

lrp — Thu, 18 May 2006 18:05:35 -0400

This manual was created back in 2001 and is due for a serious update! It's based on how CompuMentor sets up their Mentor Matching volunteer project and is written with the non profits in mind. It would greatly benefit from this audience's expertise. Anyone here want to take a look and offer suggestions? Sorry to have to attach as PDF, the .doc file was too large and unwiedly to do so.

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Athena-health has recently opened a corporate innovation center in India

jimsoft — Tue, 28 Feb 2006 08:01:25 -0500

American based organizations, Athena-health has recently opened a corporate innovation center in Indian city Chennai for medical practices that provides online revenue management cycle services to enhance their BPO capabilities through Software Development related work, and the story is according to co founder or CEO of company.

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General Data Care Overview

elio — Mon, 27 Feb 2006 19:45:30 -0500

These PowerPoint slides from an online training present best practices, processes, and tips for caring for your organization’s data.

List Checking with Bridger Insight

elio — Mon, 27 Feb 2006 19:32:33 -0500

These PowerPoint slides present a "List Checking with Bridger Insight" online training:

Managing and preparing data for use with Bridger Insight Online.
Taking steps before, during, and after using Bridger Insight to comply with all the Mott Foundation requirements.
Using Bridger Insight both efficiently and effectively.

Options for Remote Technical Support

ubahmapk — Mon, 17 Oct 2005 20:53:10 -0400

This page came out of a discussion on the Riders-Tech list in October 2005. Please feel free to update the document if information is out of date or incomplete. A partial list of links to suggested tools can be found on del.icio.us, tagged "remoteaccess"

Tools for Remote Support

Software Title	Type	Price	User initiated	Admin-initiated	Encryption	Traverses NAT	Requires server at site	Platform
Apple Remote Desktop	Client/server
Citrix GoToMyPC Corporate Edition
CoPilot
Dameware Mini Remote Control
Microsoft LiveMeeting
Microsoft System Management Server
Microsoft Windows XP Professional - Remote Assistance
Microsoft Windows XP Professional - Remote Desktop
LogMeIn Rescue
Netopia eCare
RealVNC	Client/server	3 Types: Free, Personal ($30), Enterprise (varies)	Yes	Yes	Yes (Personal & Enterprise versions)			Windows, Linux, Solaris, HP-UX
SkyFex Remote Assistant Free	Hosted ASP	Free	Yes	Yes	SSL	Yes	No	Windows
Symantec PC Anywhere
UltraVNC
WebEx Support
xVNC	Client/Server	Free	No	Yes	No	No	Windows

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Norton Ghost Disk Imaging

elio — Tue, 19 Jul 2005 17:04:11 -0400

This document explains how Symantec Norton Ghost can be used in a computer lab setting to create a standard PC configuration and propagate that configuration to all PC's in the lab.

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Toolkit for JumpStart Network Services

elio — Fri, 29 Apr 2005 14:27:29 -0400

Laptop - Personal laptop (with local dial-up setup, VPN access, firewall and virus defs) - so we can use our computer if need to be research (w/ dial-up) but also make sure it's protected if we need to plug it into the network.)

Tools

Megapro 15-in-one screwdriver (bits for phillips, slot head, torx, etc.)

Pliers

Flashlight

External firewire boot drive (Mac OS X) - with Disk Utility (Mac OS X) - ?

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Troubleshooting Strategies for deskside support.

Oz — Fri, 22 Apr 2005 19:37:42 -0400

This document is a work in progress. You (yes, you!) are encouraged to make improvements.

A Generic Computer Troubleshooting Process

Problem appears.
User requests support.
Tech repeats back his understanding of the problem.
Tech attempts to recreate problem.
Upon replicating problem, tech records what caused problem to appear.
Tech records error message(s), if any.
Tech reviews appropriate log file (such as the Windows Event Viewer) and notes information of interest.
If error messages are not obviously meaningful, tech researches them using appropriate resource. Google Groups, EventID.net, the vendor's knowledgebase are the best places to start.
Using information gleaned from the Web, Tech solves problem.
Tech confirms problem resolved with user.
Tech documents problem in knowledge base and indexes problem underÃƒâ€šÃ‚Â users request and tech interpretation.

Contributors:

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Network Administration Guide

mduffy — Tue, 22 Mar 2005 15:28:46 -0500

This guide was designed to help minimize the challenges faced after implementation of a Windows 2000 Server based network. This guide is devoted to describing the tasks that a network administrator is most likely to face working day to day with the Local Area Network (LAN).

This guide is by no means an exhaustive list of the responsibilities of a network administrator. However, the intent of this guide is to provide assistance to those who are not trained in network administration but are faced with the responsibility of managing a Windows 2000 domain.

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Computer Networking Terms

mduffy — Tue, 22 Mar 2005 13:54:07 -0500

Appletalk is an obsolete network protocol once used with Apple Macintosh computers. It does not use TCP/IP.

DHCP (Dynamic Host Configuration Protocol) is used to automatically provide TCP/IP settings to computers on a network. Computers that receive their configuration this way are said to have a dynamic IP address.

DNS (Domain Name System) is a technology to match up a computer's name with its IP address. Names are easy for people to remember, but computers and network equipment only understand numbers.

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