Client Satisfaction

Mott USA PATRIOT FAQ

elio — Wed, 22 Feb 2006 15:39:59 -0500

Charles Stewart Mott Foundation re-granting compliance project

FREQUENTLY ASKED QUESTIONS

Q. Why is Mott requiring USA PATRIOT Act compliance?

A. Mott has provided information for its re-granting grantees on the Mott website at http://toolbox.mott.org. If you have additional questions about Mott’s policy or decisions, please contact your program officer.

Q. Where can I find out about the USA PATRIOT Act?

USA PATRIOT Act - Mott List-Checking Kit

elio — Wed, 22 Feb 2006 15:21:44 -0500

From the CompuMentor USA PATRIOT Act project, funded by the Charles Stewart Mott Foundation.

Consulting Philosophies

elio — Tue, 14 Feb 2006 17:18:03 -0500

Always listen to the client.

Provide all services in a meaningful, mission-driven manner.

Deal respectfully with every client, and person that asks questions or seeks advice.

Managing your Consultancy

Database Planning Process Evaluation

elio — Tue, 22 Mar 2005 18:18:37 -0500

Database Planning Process Evaluation

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In an effort to improve our recommended database planning process we need your input. Your comments are extremely valuable, as is your experience using the materials and working with us. We will use your input to continue to develop a useful database planning process and workbook for nonprofit organizations.

Managing your Consultancy

Client Satisfaction Survey

zac — Fri, 18 Mar 2005 18:13:20 -0500

The attached Client Satisfaction Survey can be a great evaluation tool to gauge your Consutancy's efficacy.

Managing your Consultancy

Peer Review

helen — Tue, 15 Mar 2005 16:12:48 -0500

Internal Peer Review Process

Policy

For major deliverables, technology plans, RFPs, procedure documents we will under go a full review. For other documents, the author must ensure they are proof-read by another staff member before delivery.

Time for proof reading and review should be taken into account when scoping and writing a document.

Purpose

The purpose of peer review is three fold:

To increase the quality and consistency of documents we deliver to clients.
Peer learning opportunity for consultants.
Develop consensus around our consulting methodology and recommendations.

Managing your Consultancy

Consulting Services Pre-Evaluation

elio — Tue, 15 Mar 2005 15:18:35 -0500

The attachment is a pre-engagement evaluation to be filled out by a client.

Managing your Consultancy