Always listen to the client.
Provide all services in a meaningful, mission-driven manner.
Deal respectfully with every client, and person that asks questions or seeks advice.
Respond clearly and promptly to all requests for information and services.
The field project sheet templates containing recommended outcomes linked to activities created for this project will help standardize essential communications:
- Clear, written expectations with each prospective client regarding the type of work to be done, the length of the project, and the expected costs and outlines, prior to entering into a consulting relationship.
- Work documented in clear and understandable language.
- Empower the clients by actively transferring capability and know-how to them by coaching and clear documentation.
Respect and maintain the confidentiality of the clients and use discretion in communicating with others about specific organizations and individuals.
Provide suggestions as to how clients can be better served.
Promote local technology consulting services and programs to encourage continued support after the project.
Build and foster long-term client relationships through positive communication and strong work ethic.
Perform all services in the highest quality manner and expertise possible and exceed expectations whenever possible.
Adhere to the highest standards of ethical behavior, avoiding conflicts of interest, fulfilling all legal responsibilities, and completing all work stipulated in the consulting agreements.