This page came out of a discussion on the Riders-Tech list in October 2005. Please feel free to update the document if information is out of date or incomplete. A partial list of links to suggested tools can be found on del.icio.us, tagged "remoteaccess"
Tools for Remote Support
| Software Title | Type | Price | User initiated | Admin-initiated | Encryption | Traverses NAT | Requires server at site | Platform |
| Apple Remote Desktop | Client/server | |||||||
| Citrix GoToMyPC Corporate Edition | ||||||||
| CoPilot | ||||||||
| Dameware Mini Remote Control | ||||||||
| Microsoft LiveMeeting | ||||||||
| Microsoft System Management Server | ||||||||
| Microsoft Windows XP Professional - Remote Assistance | ||||||||
| Microsoft Windows XP Professional - Remote Desktop | ||||||||
| LogMeIn Rescue | ||||||||
| Netopia eCare | ||||||||
RealVNC |
Client/server | 3 Types: Free, Personal ($30), Enterprise (varies) | Yes | Yes | Yes (Personal & Enterprise versions) | Windows, Linux, Solaris, HP-UX | ||
| SkyFex Remote Assistant Free | Hosted ASP | Free | Yes | Yes | SSL | Yes | No | Windows |
| Symantec PC Anywhere | ||||||||
UltraVNC |
||||||||
| WebEx Support | ||||||||
xVNC |
Client/Server | Free | No | Yes | No | No | Windows |